In 2025, you helped us make our practice better. Thanks to your comments, reviews and honest feedback, our Google review score has improved from 2.7 to 4.7 stars, and the number of patients who left a review has grown from around 30 to over 500.
We are really grateful to every person who took a few minutes to share their patient experience.
Your feedback makes a real difference
When you tell us what went well — and what could be better — it helps us understand how to improve our care. Your feedback has helped us focus on the things that matter most to you: clear communication, smoother access and a friendly, supportive experience when you visit or call the surgery.
What we’ve improved.
With your comments in mind, we have made several changes, including:
- making it easier to get through on the phone at busy times
- improving how we explain appointment options and care pathways
- offering more same-day access for urgent needs
- providing extra training for our reception and care navigation teams
- We are committed to continuing this work and making sure your patient experience keeps getting better.
More local people are choosing Pendleton Medical Centre for their care
Because of your support and feedback, patient confidence has grown. Over the last year, we’ve seen a 20% increase in new patient registrations. This shows that our patient community feels more supported and trusts us to provide high-quality care.
Thank you for helping us improve our GP services
We want to say a heartfelt thank you to everyone who shared a review, spoke to us in person or sent comments through the website. Your voice genuinely shapes how we work.
Please keep sharing your thoughts with us — your feedback helps us deliver better care for everyone.The Pendleton Medical Centre Clinician Team